Zendesk is a Copenhagen-based startup focused on helping companies put focus on their customer service. It’s not all based in Europe as they have presence in Hong Kong where business development is stationed, developers and designers are from different parts of the world, including US, Sweden, Ukraine, Bulgaria and Argentina. Talk about a global development!

The online support service appears to show some promise as they have recently raised a bit of seed funding from Pageflakes co-founder, as reported by GigaOm and an official release from Zendesk.

For companies looking to improve their customer service logistics with an on demand SAAS, Zendesk offers a great solution. Large and small companies can try out various plans for suit your their requirements, from a free plan with one agent to a paid plan with 25 agents (users). If you’d like to see how it works, they have a slideshow highlighting its features or you can try out their service by signing up to their free trials.

I see a great need for this for Hong Kong companies, large and small. Hong Kong seriously lacks in customer service in all sectors and often times, my online inquiries to local companies/stores always go unanswered, leaving me to wonder why they even bother with establishing themselves online.

Zendesk has also been very active and supportive in the Hong Kong web community, by supporting the first Barcamp Hong Kong and the recent Startup Hong Kong event.

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• Startup Hong Kong Event Recap
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